ELearning and Training

The Challenge:

Establish a Training approach for Ascendis Pharma U.S. and Europe sales, medical, and clinical teams on the Veeva Vault software, a cloud based Salesforce solution to support the Life Sciences community to expedite products through the regulatory processes and remain compliant.

Our Approach:

Trevital’s followed the ADDIE model, Analysis, Design, Develop and Evaluate. The eLearning courses focus on the Veeva Vault system used to build software to teach their staff the process and procedures required to meet FDA regulations on Pharma companies meeting and remaining compliant. The eLearning authoring platform’s flexibility enables us to create customized courses, closed captioning, digital audio/video segments, templates, and assessments, a final quiz, and generate certificates upon completion. We work within Cornerstone, an enterprise LMS, to store, tag, and attach relevant assets to a course, monitor, and set notifications, alerts, and certifications.

The Result:

• Conducted interviews with senior leadership and business owners to gain insight into the type of training needs, create a strategy, execute a Cornerstone LMS with customized eLearning courses regularly.
• Subject matter experts write all content on various topics.
• Conduct UAT sessions with business owners, and pilot test prior to release.
• Follow an Agile SAFe methodology for rapid development, client interaction, testing, and iterative deployments.
• Develop within an enterprise cloud based solution and user dashboards to manage courses, certifications, and alerts.
• Closed captioning to meet 508 accessibility requirements along with audio.

Data Migration Project

The Challenge:

Nestles acquired The Bountiful Company and required the migration of the Data from the Cornerstone Learning Management System (LMS) from the source system to the target system. This project was uncompleted under a prior contract therefore discovery, stakeholder interviews and was required prior to starting the work.

Our Approach:

Following an agile-based implementation methodology, working alongside the Nestle business owners, conducted a data analysis, inspected data quality, defined the data process, validated the data sources, identified API processes, and manual processes required to build out the new system preceding the migration efforts. Following best practices, our dedicated team improved the data while ensuring only the necessary data was transferred, backed up prior to detailing the migration scripts.

The Result

• Identified data types, conducted mapping, data extract sheets, worksheets, generated reports, and identified inactive data.
• Maintained the Data Migration Plan and Data Migration Specifications Documents.
• Our team prepared the data from the source system ensuing only necessary information (Child/parent) was identifying, confirmed, and setup to be moved to the target system.

Change Management

The Challenge:

Under Armour continuously develops and upgrades back end systems and public web facing applications to keep up with business demands. This rapid development requires ongoing communication with the business owners and their teammates across the organization. UA requested the implementation of organizational change management professional services to connect, share, and prepare UA teams provide feedback to IT and leadership.

Our Approach:

Trevital led the change management strategy for the Transformation Office using continuous open lines of communication gathering and sharing information with the Product Sponsor, leadership, stakeholders, business owners, and teammates. Our team followed the Prosci and ADKAR methodologies to ensure the PEOPLE of the organization were well informed, a business process was in place for day one of the launch, and requirements met the expectations. Trevital managed the training, business process improvement, and designed custom communication and outreach techniques for each business unit to send messages and gather feedback, create surveys in Qualtrics, monitor feedback, create reports, and deliver impact analysis to senior leadership.

The Result:

• Applied design-thinking methodologies to all phases of OCM to enhance User Center experience concepts for all communications.
• Created behavior adoption strategies for future ways of working that both predicts and measures behavior adoption at any given moment in time.
• Created change impact analyses to determine change management needs for impacted stakeholders, created a communication, training, and reinforcement plans for the new system.
• Developed Awareness Assessment, Readiness Assessments in Qualtrics, provided metrics and suggested improvement to senior leadership.
• Created plans to address resistance and performance gaps to develop, recommend and implement corrective actions.

Veterans Administration

The Challenge:

The Veterans Administration Suicide and Prevention Grant program required the development of a program guide of the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP). This program guide has force for oversight, auditing, monitoring, and program review purposes, and is to be used by SSG Fox SPGP applicants and grantees, Department of Veterans Affairs (VA) staff members, and other interested third parties involved in the SSG Fox SPGP.

Our Approach:

The Trevital team was responsible for the copy editing, quality assurance and 508 remediation of the documentation for this project. Our team followed the standards of the World Wide Web consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.1 AA requirements and ensure they meet Section 508 criteria of the Rehabilitation Act of 1973, 36 CFR 1194 (508 Standards), FAR 39.2 (Section 508), and VA Standards, policies, and procedures. Our team also adheres to reviewing and remediating document and project reports submitted in an electronic format to ensure they are compliant with Section 508 of the Rehabilitation Act of 1973 through a stringent review and testing of documents for Section 508 compliance, including guidance and specific checklists.

The Result:

The Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP) program was clearly documented to include links to CFRs, resources, content, and clear instruction that meet all WCAG and 508 compliance.